Ikokuonline.com offers a 4 day return policy on our products. In case whereby there is a defect with the product in question, we shall assist you to reach a satisfactory resolution, be it replacement, refund or exchange. Please note that you will be responsible for the shipping cost.
For change requests on eligible items which are not defective, you will be entitled to a replacement, exchange or a refund.
Products in the categories below are not eligible for return:
• Products that have been installed, used, or altered from their original condition
• Products with tampered or missing serial numbers
• Products damaged due to misuse
• Products with broken package seals
• Items with NO returns policy
General Return Process
1. Registration of Complaint: Register your complaint before the return policy expires
2. Complaint Review: Within 24 hours, your request will be reviewed by us.
3. Complaint Feedback: After your complaint is reviewed, your item may or may not be authorized for return depending on the ‘General Return Policy Eligibility’ factors described above. If return is not authorized, this will be communicated along with the relevant reasons. If return is authorized, you will be sent an authorization along with appropriate information on where to drop off the item.
4. Return of Item: If return is authorized, you will be asked to return the item within the timeframe communicated while ensuring that:
• The item is returned in its original packaging with all accessories intact
• The item is in the same condition it was in when delivered
• The invoice is included with the reason for return written on it
5. Return Confirmation: Once your return is received you will receive a confirmation, however if the item does not meet the criteria required for Return of Item, your return may be declined. Please note that this confirmation is simply a confirmation of the return and not of any defect, etc. as the item has not been inspected thoroughly.
6. Resolution Processing: Depending on the exact issue your refund, replacement or exchange will be processed.
7. Final Resolution: Your replacement, refund or exchange will be on its way to you.